Sales Support Agent


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Air Canada is seeking to employ a Sales Support Agent Benelux (permanent -full time) in Brussels, Belgium.

Support the Benelux agency & group sales. Support the GM and sales team in all Commercial Activities.

  • Provide reservations and ticketing support to the Benelux travel agents.
  • Handling group reservations and quote offers.
  • Answer queries related to Air Canada product offers and services
  • Monitor and manage sales reports, refunds, waivers and other administrative duties.
  • Support our Key Account Managers in Belgium, The Netherlands and Luxembourg.
  • Update and monitor the web content (local homepage).
  • Coordination of marketing activities, sales communications or sales events.
  • Benchmarking and feed the sales team with market intelligence.
  • Track & analyze sales data and provide statistics to support review meetings and sales strategic decisions.
  • Preparation & updates of product presentations for the sales team.
  • Support other markets in the GM’s portfolio if required.

    Actual duties and responsibilities may include any or all of the functional duties & responsibilities listed above plus any other related tasks as assigned by the employee’s superior.

Apply until January 15th!


  • Sales support experience (3 years) preferably with airline or tourism industry.
  • Advanced level GDS experience (Amadeus or other) and Ticketing knowledge
  • Strong customer focus and problem-solving attitude.
  • Can work independently but also a strong team player (small team)
  • Enthusiast, self-motivated and self-disciplined person.
  • Ability to work with figures combined with good analytical skills.
  • Strong organising skills
  • Excellent level of written and spoken Dutch, French and English
  • Good knowledge of Windows and MS office
  • Ability to work and live in Belgium


Dutch, English and French.

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


Apply until January 15th!