Help your customers travel with their favorite sports gear

Summer is in full swing, and many travelers are heading out with their favorite sports equipment in tow. To help you support your customers during this busy season, here's everything you need to know about booking and managing Sport Equipment (SPEQ) for their journeys.

What can be booked?

• ​Golf clubs
• Fishing gear
• Hockey equipment
• Scuba diving gear
• Shortboards
• Winter sports equipment

On which flights?

Sport equipment can be reserved and purchased via the airline websites for:

• ​Brussels Airlines prime flight numbers (SN flight number operated by SN)
• SWISS prime flight numbers (LX flight number operated by LX)

The sport equipment can be booked during the flight booking process ("Sopping Cart") or via "My booking" -> "Manage my booking" for ticketed bookings

Important notes

If  SSR SPEQ is already in the PNR, the system will not allow Electronic Miscellaneous Document (EMD) purchase on the airline websites. The system returns the following message "You have unpriced services/documents missing".

Austrian Airlines and Lufthansa are currently not included in this process.

Changes and refunds

Voluntary changes:

• ​Date/flight number changes (sme operating carrier) allowed via Agency Support.
• For other changes: refund the original EMD and issue a new one.

Refunds:

• ​Voluntary refunds are permitted as per policy.

If you need help or have questions, our Agency Support team is here for you.

Thank you for helping travelers take their passions with them wherever they go!