Summer is here. Travel vibes are in the air, and we are expecting a bustling peak season. To help you and your customers be well prepared and ready for summer travel, we have put together all the important information at a glance – from insider travel tips to airport essentials.

              Our tips and services for a stress-free travel experience

Provide contact details                          

Help us reach your customers in case of flight irregularities: please always enter the customer contact details in the PNR using the “SSR CTC” format.     

Obligatory provision of a “Group Emergency Contact”          

Please note that the "Lufthansa Group Schedule Change/Irregularity Policy in Group Business for Travel Agents” is also valid for Brussels Airlines group bookings. This means that it is obligatory that for each group, a contact (“Group Emergency Contact”) must be provided who is reachable outside office hours and can make decisions on behalf of the respective group. Please enter this “Group Emergency Contact” as an OSI-Element in the PNR.             

              Read more

Check in online                                        

Always recommend online check-in to your customers via the airline app or website.

Our tip: Please be sure to provide your customers with the airline booking code or ticket number, as this information is required for identification purposes when checking in online.           

              Check-in options

New and improved bag drop experience at Brussels Airport              

Travelers benefit from a newly expanded and upgraded bag drop area at the airport. The number of bag tag kiosks and drop-off points will double, making the check-in process faster and more efficient than ever before.

Encourage your customers to check in online and take advantage of this smoother, smarter airport experience!                

Group desk & SPRK      

• Phone weekdays 09:00 - 13:00 : +32 2 723 24 86

• Email weekdays 09:00 - 17:00 : [email protected]

• Email weekend 08:00 – 18:00 : [email protected] (only flights within 72h)

              To the LHG contact sheet

Lufthansa Group Agency support & SPRK       

• Email: [email protected]

• Phone weekdays 08:00 – 19:00 : +32 800 89 409

• Phone weekend 08:00 – 18:00 : +49 221 29 19 10 61 (EN, no toll free, only for flights within 48h)

              To the LHG contact sheet